Return & Refund Policy

1. Returns

Customers may request a return within 14 days after receiving their order.

For voluntary returns, items should be unworn except for reasonable fitting, unwashed, and returned in their original condition, with tags attached where possible.

These conditions do not limit statutory cancellation rights or remedies for defective goods.

2. How to Request a Return

Please email shop@maxmaginternational.com with:

• Your name
• Order number or purchase reference
• The item you wish to return

You may provide a reason, but this is not required when exercising an applicable statutory cancellation right.

We will provide return instructions and the appropriate return address.

Where applicable law provides a further period to send goods back after notifying us of cancellation, that period will be respected.

3. Return Shipping Costs

For voluntary returns of correctly supplied, non-defective items, customers are responsible for return shipping costs, unless otherwise agreed or required by law.

For defective, damaged, or incorrect items, we will cover necessary return costs where required by law.

4. Refunds

Refunds will normally be made through the original payment method unless another arrangement is agreed and legally permitted.

For orders paid upon delivery or receipt, we will arrange an appropriate refund method with the customer.

Refunds will be processed within applicable statutory deadlines.

Where required by law, refunds will include the original standard delivery charge.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We will arrange an appropriate repair, replacement, refund, or other remedy in accordance with applicable law.

Your statutory rights are not limited by the voluntary 14-day return period.

6. Order Cancellations

You may request cancellation before dispatch.

Customers also retain any statutory cancellation rights applicable after delivery.

7. UK Customers

For purchases covered by UK distance-selling regulations, customers generally have 14 days after receiving their goods to notify us of cancellation without giving a reason.

After notifying us, customers generally have another 14 days to return the goods.

Refunds, including the original standard delivery charge where required, will be processed within the applicable statutory deadline. We may generally wait until we receive the returned goods or evidence that they have been sent back.

Customers may exercise their cancellation right by emailing shop@maxmaginternational.com or using the form below.

8. Model Cancellation Form

To:
MAX magazín s.r.o.
Masarykova 430/25
602 00 Brno, Czech Republic
shop@maxmaginternational.com

I hereby give notice that I cancel my contract for the purchase of the following goods:

Product(s): _________________________

Ordered on: _________________________

Received on: _________________________

Customer name: _________________________

Customer address: _________________________

Date: _________________________

Signature (only if submitted on paper): _________________________

Using this form is optional. A clear cancellation request by email is also acceptable.

9. Your Legal Rights

Nothing in this policy excludes or limits mandatory consumer rights under applicable laws in the United States, Canada, or the United Kingdom.

10. Contact

MAX magazín s.r.o.
Email: shop@maxmaginternational.com

Return instructions and the applicable return address will be provided upon request.